# Getting Support

> Technical support channels and resources for MarketCheck Chrome extension users.

Get technical assistance and support for MarketCheck Chrome extension installation, configuration, and usage.



## Support Channels



### Email Support

Contact our technical team at [support@marketcheck.com](mailto:support@marketcheck.com) for:

- Extension installation and configuration issues
- Account access and subscription problems
- Data accuracy and valuation questions
- Feature functionality and troubleshooting



### Required Information

Include the following details in your support request:

- **Chrome Version**: Browser version number
- **Extension Version**: MarketCheck extension version
- **Website URL**: Page where issue occurred
- **Vehicle Information**: VIN, mileage, and ZIP code if applicable
- **Error Messages**: Exact error text or behavior description
- **Screenshots**: Visual documentation of the issue

> **TIP**: 
> Including your Chrome browser version, extension version, and specific website URL helps our support team reproduce issues faster and provide accurate solutions.



## Turnaround Times

Our support team operates during business hours (9 AM - 6 PM IST) and aims to respond within:

- **Extension installation issues**: 24 hours
- **Account and subscription problems**: 24 hours
- **Critical functionality issues**: Within 4 hours
- **General usage questions**: 24-48 hours