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Getting Support

Technical support channels and resources for MarketCheck API developers.

Get technical assistance and support for API integration and troubleshooting.

Support Channels

Email Support

Contact our technical team at support@marketcheck.com for:

  • API integration assistance
  • Technical troubleshooting
  • Account configuration issues
  • Performance optimization

Required Information

Include the following details in your support request:

  • API endpoint URL
  • Request headers and parameters
  • Error messages and response codes
  • Expected vs actual behavior
Including request headers, payload, and exact error codes helps our API support team respond faster and more accurately.

System Status and Outage Communication

Check real-time API system status and scheduled maintenance updates at our Status Page.

Whenever we detect a system-wide issue, degraded performance, or downtime, we immediately:

  • Post an incident on the status page
  • Update its progress and resolution timeline
  • Notify subscribed users with email alerts

Turnaround Times

Our support team is based in India and operates during business hours (9 AM - 6 PM IST). We aim to respond to all support requests within the following timeframes:

  • Standard support requests: 24-48 hours
  • Critical issues (e.g., complete outage): Within 4 hours
  • Account-related inquiries: 24 hours

Additional Resources