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Getting Support

Technical support channels and resources for MarketCheck API and MCP Server users.

Get technical assistance and support for API integration, MCP Server setup, and troubleshooting.

Support Channels

Email Support

Contact our technical team at support@marketcheck.com for:

  • API integration assistance
  • MCP Server installation and configuration issues
  • Technical troubleshooting
  • Account configuration and API key issues
  • Data accuracy and tool response questions
  • Feature requests and integration guidance

Required Information

For API issues, include:

  • API endpoint URL
  • Request headers and parameters
  • Error messages and response codes
  • Expected vs actual behavior

For MCP Server issues, include:

  • Python version (python --version)
  • Transport mode (STDIO or StreamableHTTP) — or "Hosted" if using the hosted server
  • MCP client (Claude Desktop, Cursor, custom app, etc.)
  • Error messages or unexpected behavior description
  • The specific tool name and parameters that caused the issue
For API issues, include request headers, payload, and exact error codes. For MCP issues, running the server with --debug produces verbose logs that help our team diagnose problems faster.

System Status and Outage Communication

Check real-time API system status and scheduled maintenance updates at our Status Page.

Whenever we detect a system-wide issue, degraded performance, or downtime, we immediately:

  • Post an incident on the status page
  • Update its progress and resolution timeline
  • Notify subscribed users with email alerts

Turnaround Times

Our support team is based in India and operates during business hours (9 AM - 6 PM IST). We aim to respond to all support requests within the following timeframes:

  • Critical issues (e.g., complete outage, server down): Within 4 hours
  • Server setup and API key issues: 24 hours
  • Standard support requests: 24–48 hours
  • Account-related inquiries: 24 hours

Additional Resources