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Getting Support

Learn how to get help with MarketCheck Data Feeds, including support channels, response times, and delivery notifications

Get technical assistance and support for MarketCheck Data Feeds, covering daily deliveries, historical feeds, and enterprise subscriptions.

Support Channels

Email Support

The primary and fastest way to get help is via email. All support requests are managed through Zendesk:

Sending an email here creates a support ticket automatically. This is the most reliable way to raise new tickets, ask questions, or report issues.

Slack Support for Enterprise Clients

For enterprise customers — especially those with multiple feeds or historical data subscriptions — MarketCheck also offers a dedicated Slack channel. This provides faster, team-to-team communication.

To request a Slack setup:

Turnaround Times

MarketCheck aims to respond within the following timelines:

  • Critical Issues (delivery failures, major data issues): Under 24 hours
  • Regular Issues (queries, minor data problems, feature requests): 24–48 hours (guaranteed within 72 hours)

Delivery Reliability

Daily feed deliveries are highly reliable. MarketCheck has never missed a delivery. In extremely rare cases where a delivery is delayed:

  • An email notification is sent in advance
  • Notification includes the cause of delay and the updated ETA
  • Standard delivery times: 8 AM UTC (UK) and 1 PM UTC (North America)

Delivery Notifications

To avoid relying on fixed schedules, MarketCheck supports delivery confirmations that can trigger your downstream processes:

We strongly recommend using webhooks or metadata files to trigger downstream apps instead of cron jobs, which may fail if delivery is delayed.

See Also